Refund policy

Return & Refund Policy – WILD HARVEST®

Effective Date: May 8, 2026

At WILD HARVEST®, customer satisfaction is extremely important to us. If you are not fully satisfied with your purchase, we are here to help.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return:

  • The item must be unused or in acceptable condition
  • The item must be returned in its original packaging whenever possible
  • Proof of purchase or order number must be provided

To request a return, please contact our support team before sending any item back.

Email: contact@supporteam.shop

Non-Returnable Items

For hygiene, safety, or clearance reasons, certain items may not be eligible for return. These exclusions will be indicated where applicable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

Our team will review the situation and provide an appropriate solution as quickly as possible.

Refunds

Once your return or claim is reviewed and approved, your refund will be issued to your original payment method.

Refund processing typically takes about 1 business day to be completed on our side. Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to appear in your account.

Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account again
  2. Contact your credit card provider or bank, as processing times may vary
  3. If you still need assistance, contact us at contact@supporteam.shop

Return Shipping

Customers may be responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was received
  • The return is due to an error on our side

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been shipped, it may no longer be eligible for cancellation.

Contact Us

For any return or refund questions, please contact our support team:

WILD HARVEST®
Email: contact@supporteam.shop